Terms and Conditions

Samnang Private Taxi – Car & Driver Services

Welcome to Samnang Private Taxi. By accessing or using our website and booking our services, you agree to the following Terms and Conditions. Please read them carefully.

  1. Service Description

Samnang Private Taxi provides:

  • Private taxi services
  • Car with driver services
  • Airport transfers
  • City tours and long-distance trips
  • Customized travel itineraries within Cambodia

All services are subject to availability.

  1. Booking & Confirmation
  • Bookings can be made through our website, phone, WhatsApp, or email.
  • A booking is considered confirmed only after you receive confirmation from Samnang Private Taxi.
  • Customers must provide accurate pickup locations, dates, times, and contact details.
  1. Pricing & Payment
  • Prices are quoted in USD unless otherwise stated.
  • Prices may vary depending on distance, vehicle type, duration, and special requests.
  • Payment methods may include:
    • Cash
    • Bank transfer
    • Online payment (if available)
  • Additional charges may apply for:
    • Extra stops
    • Overtime
    • Late-night or early-morning services
    • Public holidays, including New Year
  1. Cancellation & Refund Policy
  • Cancellations made more than 24 hours before the scheduled service time (local time) are eligible for a 95% refund.
  • Cancellations within 24 hours are non-refundable.
  • Changes requested within 24 hours of the scheduled service may not be accepted.
  1. Passenger Responsibilities

Passengers agree to:

  • Arrive on time at the agreed pickup location.
  • Wear seat belts when required.
  • Respect the driver and vehicle.
  • Avoid illegal, unsafe, or disruptive behavior.
  • Be responsible for any damage caused to the vehicle.

Smoking, drugs, and illegal substances are strictly prohibited inside the vehicle.

  1. Driver & Vehicle
  • All drivers are licensed and experienced.
  • Vehicles are regularly maintained for safety and comfort.
  • Samnang Private Taxi reserves the right to change the vehicle or driver if necessary due to operational reasons.
  1. Delays & Force Majeure

Samnang Private Taxi is not responsible for delays or service interruptions caused by:

  • Traffic conditions
  • Weather conditions
  • Road closures
  • Accidents
  • Government restrictions
  • Events beyond our reasonable control
  1. Luggage Policy
  • Reasonable luggage is permitted based on vehicle capacity.
  • Oversized or excessive luggage must be declared in advance.
  • Samnang Private Taxi is not responsible for lost, stolen, or damaged personal belongings.
  1. Liability Limitation
  • Samnang Private Taxi shall not be liable for indirect, incidental, or consequential losses or damages.
  • Maximum liability is limited to the total amount paid for the service.
  • We are not responsible for missed flights, trains, or appointments due to circumstances beyond our control.
  1. Website Use
  • Website content is provided for informational purposes only.
  • You agree not to misuse, copy, or distribute website content without prior permission.
  • We reserve the right to modify or update content at any time.
  1. Privacy Policy
  • Personal information collected is used only for booking and service-related purposes.
  • We do not sell or share customer data with third parties except when legally required.
  1. Changes to Terms

Samnang Private Taxi may update these Terms and Conditions at any time. Continued use of our services indicates acceptance of the updated terms.

  1. Governing Law

These Terms and Conditions are governed by the laws of the Kingdom of Cambodia.

  1. Contact Information

If you have any questions regarding these Terms and Conditions, please contact:

Samnang Private Taxi
Email: info@samnangprivatetaxi.com
Phone / WhatsApp: +855 77 806 236